Add us to your safe senders’ list

To ensure that our emails are recognised and land in the correct inbox, you can follow these simple steps to amend your settings:

Outlook Desktop

• Right-click our email in your Inbox email list pane
• On the menu displayed move your mouse over or tap Junk
• Click or tap on ‘Never block sender’ in the menu that rolls out
• The resulting popup will say: ‘The sender of the selected message has been added to your Safe Senders List.’
• Click ‘OK’

Outlook Web

• Open the email from Blockchain Live
• Click the “Wait it’s safe” link
• Mark Sender as “Wait it’s safe!

iPhone Mail App (iOS)

• Open your mail app and scroll down to the Junk Folder
• Find the email you’d like to whitelist and slide your finger left to see options
• Tap the ‘More’ button, and then ‘Mark…’ button
• Select “Mark as Not Junk”
• This will then move the email to your Inbox and any mail from this address will go straight to your inbox and not your Junk

Google (G-suite)

• Navigate to the spam folder
• Search for emails containing the domain you wish to whitelist
• Select all the emails shown
• Click ‘More’ and then ‘Not spam’